Returns and Refunds

 

We stand behind the quality of our products and we want you to be thrilled with them. If you are not pleased with your purchase, you can return eligible unworn, unwashed items for a refund, in store credit, or exchange within 15 DAYS of purchase. *Please note that final sale items are always final sale.

START YOUR EXCHANGE OR IN STORE CREDIT RETURN HERE

Return shipping charges are the responsibility of the customer.

Please Follow the Portal Instructions for refunds, exchanges, and in store credit returns. Once we receive your item we will issue your store credit or send out your exchange within 1-2 days of receiving shipment. 

All returned items must meet the following requirements:

Items may not be worn or washed, or show signs of wear or damage.

If the item came to you with a security ribbon, the original ribbon and seal must be attached.

All returns MUST be free of marks, makeup, perfumes, strong odors, deodorant stains, cigarette smoke, animal hair, etc. 

Please do not attempt to return merchandise if it does not meet the above criteria. Items that do not meet these criteria or are otherwise in unsellable condition may be sent back to the customer with no store credit issued.

To Return for store credit or exchange please email hello@blackstrad.com for a pre-paid shipping label, deducted from your refund.

If an item is damaged upon arrival, please let us know via email at hello@blackstrad.com within 5 days of receiving the item. After 5 days, Black Strad can no longer be responsible. Please include your order number and a photo of the damage/defect. Items cannot be washed or worn when claimed as damaged. Black Strad will provide a return shipping label in the event of a wrong item or a damaged item being received.

*Please note that colors and patterns may vary due to variations between different monitors and screens, photography lenses and lighting, as well as other factors. These variances do not qualify as defects and the customer will be responsible for return shipping.*