Refund policy
Return Policy
Request approval through your customer account before returning items. Refunds are issued only after warehouse inspection and approval, less applicable fees. Returned dresses do not count toward the group discount total. The general item-condition, refund-processing and statutory-rights provisions below also apply.
To start a return, click REQUEST A RETURN in the footer of this website or click on the account/person icon.
U.S. Individual Retail Orders (Group orders, scroll down)
Free standard returns (U.S. orders only)
We offer one complimentary standard return per order on U.S. orders. Return window is 30 days from the day you order your item.
Holiday returns: Eligible purchases made November 15–December 25, 2026 may be returned by requesting a return by January 15, 2027, or within 30 days of your order date, whichever is later. Final sale items and gift cards are excluded. All other return conditions apply.
Exchanges
Unfortunately we no longer offer exchanges. If you wish to exchange, please place a new order. If you were previously promised a free exchange, simply email hello@blackstrad.com to make your request.
Additional returns
After the first return on a U.S. order, any additional return shipping costs are the customer’s responsibility.
Shipping options
Standard return shipping is complimentary for the first return on U.S. orders.
Upgraded or expedited return shipping options are not complimentary and will incur an additional cost.
International returns
International customers are responsible for all shipping costs in both directions, including return shipping, replacement shipping, duties, taxes, and any customs fees. International return labels are not provided, and original shipping charges are non-refundable. For these reasons, we do not offer international exchanges.
Return Window
You have 30 days from the date of your order to request a return. Items sent back without an approved return request will not be accepted.
Items marked FINAL SALE cannot be returned. They will be clearly marked FINAL SALE above the Add to Cart button.
Item Condition Requirements
All returned items must be:
- Free of marks, makeup, perfumes, strong odors, deodorant stains, cigarette smoke, and animal hair.
- In new, unworn condition with all original tags attached.
Items that do not meet these criteria or are otherwise in unsellable condition will not be accepted and may be returned to the customer without refund or store credit.
Return Shipping Address
Hardway Enterprises / Blackstrad
15745 Annico Dr, STE 3
Homer Glen IL 60491, USA
If you experience any issues or have questions, contact us at hello@blackstrad.com
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
We cannot accept returns on:
- Final sale items or gift cards
If you’re unsure whether your item qualifies for return, email us before shipping it back at hello@blackstrad.com.
Refunds
Once we receive and inspect your return, we’ll notify you of approval or rejection.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to post the refund. If more than 15 business days have passed since your return was approved, contact us at hello@blackstrad.com.
Group Orders, Samples and Try-On Size Runs
This section applies only to purchases identified as group samples, try-on size runs or bulk group orders. Standard samples and try-on size runs are returnable; request a return within 30 days of the order date. Items must be new and unworn with original tags attached. Custom merchandise is final sale.
- U.S. samples: one complimentary standard return per order.
- Try-on size-run returns: After ordering a size run and placing a bulk order, any unneeded sizes from the size run can be returned with no charge. There is a $5 return fee per returned dress if a bulk order is not placed after ordering the size run.
- Bulk group returns: a 10% restocking fee on the returned merchandise.
Additional or expedited return shipping costs extra, if requested by the customer. International customers pay shipping in both directions, duties, taxes and customs fees, in addition to applicable size-run or bulk return fees. International return labels and exchanges are not provided, and original shipping charges are non-refundable.
European Union 14-Day Cooling-Off Period
If your order was shipped to the European Union, you have the right to cancel or return it within 14 days for any reason. Items must be in their original condition—unworn, unused, with tags and original packaging—and accompanied by proof of purchase.