Shipping policy

Shipping Policy

Group Orders, Samples and Try-On Size Runs

Standard outbound shipping is free for U.S. group orders, samples and try-on size runs. Expedited shipping is charged separately. International customers pay outbound and return shipping, duties, taxes and customs fees.

U.S. sample orders include one complimentary standard return. These fees apply only if you return merchandise; they are not outbound shipping charges or fees added when you place an order. Try-on size-run returns incur a $5 return fee per returned dress. Bulk group returns incur a 10% restocking fee on returned merchandise. Additional or expedited return shipping costs extra. Applicable size-run and bulk return fees also apply to international group orders, in addition to shipping costs.

Request returns within 30 days of the order date. Refunds follow warehouse inspection and approval, less applicable fees. Custom merchandise is final sale. See our return and refund policy for eligibility and details.

Processing and Shipping

Orders ship from our fulfillment warehouse in the Chicago area. In-stock orders generally ship by the next business day. Please allow up to one business day for processing before carrier transit begins. Same-day dispatch is not guaranteed.

Business days are Monday through Friday, excluding warehouse and carrier holidays. Orders placed over the weekend or on a holiday begin processing the next business day.

Expedited Shipping

Allow approximately three business days total from placing your order to delivery: up to one business day for processing, followed by an estimated two business days in transit after carrier acceptance. Two-business-day transit does not mean delivery within two business days of placing your order. Weekends and holidays are excluded.

For example, an in-stock order placed on Thursday would generally ship on Friday and arrive on Tuesday, assuming no holidays or carrier delays.

Need your concert attire by a specific date? Contact hello@blackstrad.com before ordering so we can help assess the available shipping options.

Order Changes and Cancellations

Our warehouse begins processing orders very quickly. Orders cannot be canceled or edited after they have been placed.

This includes changes to sizes, lengths, styles, shipping addresses, contact information, and payment details. Promotional codes must be entered during checkout and cannot be applied after an order is placed.

Please carefully review your order and information before completing checkout.

Tracking and Delivery Times

Shipping speeds describe carrier transit time after processing and carrier acceptance. Standard shipping estimates depend on the service and destination shown at checkout.

When your order is fulfilled, you will receive a confirmation email with tracking information. Creating a shipping label or receiving a tracking email does not mean the carrier has collected the package. Please allow up to 24–48 hours for tracking updates to appear as the carrier scans and processes your shipment.

Delays

Processing and delivery may take longer during holidays, sales, severe weather, and periods of unusually high carrier volume. Delivery dates shown at checkout are estimates and may be affected by delays outside our control.