Email us at hello@blackstrad.com and let us know: 1) Which styles you are interested in 2) Approx how many of each style you need 3) Your timeline

Prices depend on the amount ordered and your required delivery timeline, but prices can be as much as 50% off retail. Swan Dresses are generally kept in stock in adult sizes. Large orders may require up to 90 days delivery time, or can be as quick as 30 days with an additional surcharge. Reach out at hello@blackstrad.com and we'll get back to you within 1 business day.

Yes, just email us at hello@blackstrad.com and let us know what you're interested in.

Yes, we will offer sizing for Middle School and Jr. High School students ages 11 and up. Stay tuned for which exact styles will be offered, but it currently includes the Swan Dress and shirt and pants options for boys.

At this early stage in our business we are not to offering little kid sizing for elementary school age students but remain open to the idea in future years.

For in-stock merchandise, please allow 1–2 business days for processing and shipment, in addition to the standard transit time based on your selected shipping method.

For bulk group orders that exceed our current inventory, production timelines may vary. If you’re working with a specific deadline, feel free to reach out—we’re happy to help plan accordingly.

Yes!

Individuals can order online like you do from any other online store using the Shop Now tab which will clearly indicate which items are in stock and ready to ship now. The cost is higher, but still reasonable, because we hold this stock ready for you and ship it out within 1-2 business days. Some items will be available for pre-order only and that will be clearly indicated.

Group Pre-Order Info:

Group pre-orders are typically for schools or organizations placing large orders—often with custom sizing or special requirements. During the pre-order process, you'll submit your size selections, and if we don’t already have a size you need, we’ll custom-make it for you.

Pre-orders are paid upfront and usually take 60 days for delivery, depending on the size and complexity of the order.

Email us at hello@blackstrad.com and let us know: 1) Which styles you are interested in 2) Approx how many of each style you need 3) Your timeline. We have several group ordering options and accept multiple payment methods including credit cards and U.S. Board of Education Purchase Orders.

Alternatively, order online just as you do with any other online shopping. You will receive an order confirmation, order updates and shipping status via email.

Yes! We ship to over 150 countries and regions around the world.

If you’re unsure whether we ship to your location, simply add an item to your cart and begin the checkout process—available shipping options will appear after you enter your address.

Tariffs:

Tariff rules can be confusing (and they change all the time). We do our best to stay on top of the latest updates, but since duties vary by country, we recommend checking with your local customs office for the most accurate and current information.

Our company is headquartered in the USA in Salt Lake City, Utah, and our current inventory ships from the Chicago area.

If your group is located in the USA, all shipping and tariffs are included in the price, assuming a 60-90 day timeline. Faster timelines require additional shipping fees.

No matter where you're located—or how the global economy shifts—we’re committed to keeping our pricing competitive and delivering high-quality concert attire without compromise.

We understand that choosing a new concert dress style is a thoughtful and important decision. That’s why we not only guarantee quality, style, and value—but also commit to supporting reorders for a minimum of two years on all formal dress styles.

Unlike many traditional concert attire providers, we take a more modern approach. We believe your ensemble can look polished and cohesive without requiring everyone to wear the exact same outfit. Our collection is designed around a curated set of three core fabrics, allowing you to mix and match coordinating pieces while maintaining a unified, professional appearance.

While we won’t keep every style available for decades, we do promise that any new designs we introduce will coordinate seamlessly with previous collections—so your group can grow and evolve without sacrificing consistency.

Yes, we do offer custom merchandise. This includes, but is not limited to, custom sizing and modifications to existing styles. Please note that because these items are made specifically for your order, custom merchandise is final sale—we are unable to accept returns or cancellations on custom items.

Yes, we can! For larger group orders of 100 pieces or more, we’re happy to explore creating a custom style based on your vision. If you have something specific in mind, please give us a call—we’d love to hear more and will do our best to accommodate your request.

Yes and no. At Blackstrad, our specialty is professional concert black attire. We began by outfitting musicians in top-tier ensembles who needed breathable, lightweight clothing that adheres to the formal concert black dress codes typically required in professional settings.

Because color is rarely permitted at that level, our standard offerings are exclusively in black, with occasional white pieces where appropriate. That said, we’re happy to accommodate large group orders with custom color options. We also offer subtle, polished accents—like pocket squares and ties—in any color, which can be paired with our suiting to create a cohesive and elevated look.

We will send you a size run of 10 sizes for your group to try on. For Swan Dresses this will be sizes XXS - 3X. If sizes larger than 3X are needed we will custom make them.

All orders placed with a credit card will be charged in full at the time the order is submitted. Please note that custom items are final sale and cannot be changed or canceled once production has begun.

For schools submitting an official, signed Board of Education Purchase Order, we offer Net 30 payment terms, with shipping charges added to the final invoice.

Each shipment includes a detailed packing slip listing all items included. Please review your order upon arrival and inspect each garment carefully.

If anything is missing or arrives damaged, let us know within 48 hours of delivery so we can make it right. You can reach us at hello@blackstrad.com—we’re here to help.

Returns are accepted on stock merchandise received within 14 days of delivery, provided that items are in new, unworn condition with all original tags still attached. Merchandise that has been worn, altered, or damaged is not eligible for return.

Please note:

10% restocking fee will be applied to all returns that are not due to manufacturing defects.

All customizations are final sale and cannot be returned or exchanged under any circumstances.

Items sent back to us without first requesting a return will not be accepted. 

To initiate a return, simply click here or one the profile icon at the top right of of website. Once approved, shipping instructions will be emailed to you.

We appreciate your cooperation in following these guidelines to ensure a smooth return process.

We’re here to help. You can reach us anytime at hello@blackstrad.com, and we’ll get back to you within 24 hours on business days.

Yes, absolutely. We’re a new business, but we’ve already had the pleasure of working with hundreds of happy customers. Professional references are available upon request—just email us at hello@blackstrad.com. You can also read our customer reviews here.